Privacy Policy

At Sparrow Footwear, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and make purchases from our e-commerce website, sparrowfootwear.com.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information: Name, email address, shipping address, billing address, phone number, payment details, and any other data provided during the registration or purchase process.
Account Information: If you create an account, we collect your username and password.
Transactional Data: Details about your orders, including product selection, payment method, and delivery preferences.
Browsing Information: Data collected via cookies and similar technologies, such as your IP address, browser type, and pages visited on our website.

2. How We Use Your Information

We use your personal data to:

Process Transactions: To complete and fulfill your orders, including sending you order confirmations, shipping updates, and managing payments.
Improve Customer Service: Your information helps us respond to your inquiries and support needs more efficiently.
Personalize User Experience: We may use browsing data to tailor content and product recommendations.
Send Marketing Communications: With your consent, we may send promotional emails, special offers, and updates on new products. You can opt out of these communications at any time.
Legal Compliance: We may use your data to comply with legal obligations, resolve disputes, and enforce our policies.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

Secure Payment Processing: Your payment information is encrypted and transmitted securely through recognized third-party payment gateways.
Data Encryption: We use encryption protocols to protect your data during transmission and storage.
Access Control: Only authorized personnel have access to personal data, and they are required to maintain the confidentiality of this information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your information in the following situations:

Service Providers: We work with third-party vendors (such as payment processors, delivery services) who help us manage operations. These providers only access your data to perform tasks on our behalf.
Legal Requirements: We may disclose your personal information if required by law, or in good faith, to protect the rights, property, or safety of Sparrow Footwear, our customers, or others.

5. Your Rights

You have the following rights regarding your personal data:

Access & Update: You can access and update your personal information through your account.
Delete Account: You can request the deletion of your account and personal data by contacting our customer service team.
Opt-Out of Marketing Communications: You may opt out of receiving marketing emails at any time by using the unsubscribe link in the emails or contacting us directly.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you interact with our site and enable us to improve functionality, personalize content, and provide targeted advertising. You can modify your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies if you visit them.

8. Children’s Privacy

Sparrow Footwear’s website is not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and if significant, we will notify you via email or a prominent notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us at:

Sparrow Footwear
Email: [email protected]
Address: 122, Ground Floor, Gafur Mansion,
New Elephant Rd, Dhaka,
Bangladesh, 1205.

This Privacy Policy was last updated on 4th October 2024.